Support & refunds
Get help, manage your subscription, or request a refund — all from here.
Contact us
Questions, bugs, or anything else — email us and a human will reply.
Email usManage or cancel your subscription
Sign in to your account to open the customer portal, where you can update your plan or payment method, download invoices, or cancel anytime.
Go to your accountRefunds
Payments are handled by Paddle, our merchant of record. To request a refund, email us with your purchase email and we'll process it through Paddle. Cancelling stops future charges; your data on your Mac is never affected.
Troubleshooting
Most questions about how Timelin works — the free plan, the focus overlay, where your data is stored — are answered in the FAQ.
Read the FAQ